Terms and Conditions
By ordering from Cravin’ you agree to the following Terms & Conditions.
Payment is needed to confirm online and telephone orders and until payment is received your order cannot be guaranteed and we reserve the right to cancel any order still awaiting payment on the event date.
Deposits may need to be made to secure your order upon booking, these are non-refundable as we may have had to turn away orders.
If we have discussed a delivery option, they will be made by hand on the date specified in your order. All deliveries are undertaken by Cravin’ or our couriers. Please ensure someone is available at the delivery address on the day of your order; if there is no-one on hand to receive the cupcakes we will do our very best to leave them in a safe place (with a neighbour, receptionist etc.) but we cannot keep hold of the cupcakes for re-delivery and they will be left at the address you have given us.
If you would like us to deliver to your place of work or somewhere with a courier point we are happy to do so but please note that Cravin’ cannot accept any liability for the treatment of your order or mishandling once a delivery has been made.
All of our drivers are instructed in the correct handling of the bakes and will always pass this information on to anyone we deliver to, but once the bakes are taken from us, we cannot accept liability for the subsequent handling of them.
If arranging your own courier collection we would advise always booking a van or car, rather than a motorbike. Once bakes have left us, we can not be held liable for any damage that occurs on transit. Any issues should be handled directly with the courier company you have chosen to use.
All of our baked goods are made to order and we do not accept returns. Refunds, vouchers or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your bakes upon arrival you must contact us within 24 hours of receipt. Cravin’ will not accept liability for any complaints made after this time.
We reserve the right to use photographs of orders we prepare on our Website, Blog, Instagram Pages, Twitter pages and Facebook pages. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering.
If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. Telephone and online orders cancelled 7 days or more before the delivery/collection date will receive a refund on the order total; those cancelled within 3-6 days of delivery/collection will be entitled to a 50% refund; those cancelled within 48 hours of the order date will not be entitled to a refund (although refunds and vouchers may still be provided at Cravin' discretion). Deposits will be withheld and not refunded.